These Terms and Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of sorung.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Once an order is placed, it is validated and forwarded to the processing department. Usually, it takes about 24-48 hours for the order to be confirmed and shipped. Currently, we are offering FREE* shipping all over U.A.E on all orders above 50 Dirhams. *Conditions apply on shipping charges at Deals with respect to them.
The usual turnaround time is about 5 to 6 days for orders within the country. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances. The package will have a tracking number available to track the status of the order.
PACKAGES LOST IN TRANSIT:
If your order is lost in transit, Sorung.com will investigate with the Shipping carrier. It may take 2-3 days for this process. If the package is still not located, we will issue/offer a replacement.
PRODUCT IS DAMAGED OR STOLEN IN SHIPPING:
A Product is considered damaged if the product received was physically damaged in a material way. A product is considered stolen if the package received is in open condition and is empty. In either case, you may contact our Customer Support department. We are going to investigate this issue and may ask for a digital picture of the received package/product or any other proof for claim purposes as well.
All the prices on our website are inclusive of Sales Tax 2021.
Contact us :
- Email : [email protected]
- Call / Whatsapp +971 55 163 1944